$ cat /legal/returns
Returns, replacements, and refunds
Each shirt is made to order. If production or delivery goes wrong, send the details and we’ll review the issue with the print provider.
Effective July 10, 2026.
Damaged, defective, misprinted, or incorrect items
Submit the support form within 30 days of delivery. Include the order number, a description of the problem, and keep clear photos showing the item and issue. If the claim is approved, the usual resolution is a replacement or refund without requiring the defective item to be mailed back.
Wrong address, size, or color entered at checkout
Review the cart carefully before paying. Once production begins, addresses, sizes, colors, and products often cannot be changed. Because each item is made specifically for the order, returns or exchanges for buyer’s remorse, fit preference, or an incorrectly selected size/color are generally not accepted.
Packages marked delivered or lost in transit
Check the shipping address, household members, nearby delivery areas, and carrier tracking first. If the package is still missing or tracking has stopped moving, use the support form promptly so the shipment can be reviewed with the carrier and print provider.
Do not mail returns without instructions
Vibeshirt.ai does not operate a public return warehouse. Items sent to a print provider or address without instructions may not be received, credited, or returned.
Refund timing
Approved refunds are sent to the original payment method. Bank and card processing times vary after the refund is issued. Original shipping charges may not be refundable when the product itself was correctly produced and delivered.
Start a request
Use the support form and choose “Return or damaged item.” Keep the product and packaging until the request is resolved.